Customer stories

These are customer stories I wrote and managed end-to-end, from the initial client interview through the publishing and promotional process.

Virgin Voyages

Charting the future of customer service with GenAI

Norwegian Cruise Line

GenAI guides guests to dream cruise vacations

FDEM

Reclaiming time in the face of disaster

DDRFA

Connecting data to cure childhood brain cancer

Takeda

Fostering an innovation mindset with an AI-empowered workforce

NKF

Leveraging change to eradicate kidney disease

Filling in the Blanks

Fighting childhood hunger with data

National MS Society

A digital experience that empowers the MS community

Sionic

Securing digital payments with AI-powered fraud detection

Special Olympics

Turning a golf app into a fundraising accelerator

Phone